Spencer Aircraft Terms and Conditions

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

Spencer Aircraft ships typically the same or next business day that an order is completed and payment has been processed. We are unable to ship on Saturday or Sunday. Spencer ships using UPS, FEDEX or US mail. The shipping method can be selected on the website in the shopping cart.
Special offers, such as free shipping when orders exceed $199, apply only when the total weight of the items is less than 30 pounds and only to the lower 48 Continental United States and will be shipped using the ground shipping method (Fedex, UPS or USPS) we choose. Certain items are prohibitted from the offer such as plastic caps and plugs, aircraft batteries and ladders. When the items in the cart meet this criteria, then the free shipping option will appear in the shipping section of the shopping cart.

Orders destined for other countries or sent through freight forwarding companies will not be processed until they have been reviewed by our sales department for compliance with US regulations and trade restrictions and must be paid via wire transfer of funds prior to shipment. Please contact our sales department by phone at (252) 848-9349 or email [email protected] to make arrangements. Certain aerospace products are only for domestic use. Spencer Aircraft abides by all US Government regulations and trade restrictions.

Privacy & Security

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is used to fulfill your specific order. We may use your email address to contact you regarding your order or to send you information on products or events at Spencer Aircraft. Any promotional material we send will contain a link that will unsubscribe you from future mailings.
Spencer does not sell or share your personal information with outside parties except when compelled by law.

Cookie Technology
This site uses a cookie which contains a randomly generated ID number to link to the contents of your shopping cart on our website. It does not contain any personally identifiable information and is necessary for the shopping cart to work. Like most commercial websites, we utilize Google Analytics to monitor website performance and traffic. This service may store Google generated cookies in your browser that contain a unique, non-personally identifiable ID number. We do not share analytics data with any other parties, nor is that data stored on our servers.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is treated as private and confidential. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Upon entering the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology is used to provide a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.

Returns & Replacements

Spencer Aircraft will accept returns of unused product in their original packaging, accompanied by the original invoice, for up to 60 days from the date of purchase for a full refund of the sales price minus a 25% restocking fee. Special Order products are subject to approval by Spencer Aircraft Management under the same basic terms withe a 50% restocking fee.

All sales on tinted paints are final unless special arrangements are made in advance.

Unless the return is due to an error on the part of Spencer Aircraft, customer is responsible for return shipping. Shipping costs are non-refundable.
It is the customer's responsibility that the item he/she is purchasing is suitable for the intended application. If there is any question, please call our friendly staff at (253) 848-9349. We are open seven days a week.

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified that a backorder condition may exist in the shopping cart area. Due to the rapidly changing price and availability from our manufacturers, PRICING ADJUSTMENTS MAY BE NECESSARY FOR BACKORDERED ITEMS.

Payment, Pricing & Promotions

Spencer Aircraft accepts Visa, MasterCard and Discover Cards drawn on US Banks for on-line purchases. Spencer Aircraft cannot accept credit cards from countries other than the US and Canada. Any orders from or destined to foreign countries or freight forwarding companies will not be processed until they have been reviewed by our sales department for compliance with US regulations and trade restrictions and will require a wire transfer of the funds prior to shipment.
We will also accept purchase orders from customers who have an already established NET account with Spencer Aircraft. All orders are considered pending until payment has been verified or secured regardless of the method. Spencer Aircraft will attempt to contact the the Buyer if there has been a problem with verifying payment using the information supplied by the Buyer when placing the order. If the Buyer's payment method fails and the Buyer cannot be reached within a reasonable amount of time, the order will be cancelled without further notice.
Spencer Aircraft reserves the right to cancel any order.
While Spencer Aircraft makes every effort to maintain and correct product and pricing information on a continual basis, Spencer Aircraft cannot be held responsible for typographical errors, sudden price changes and makes no guaranties for fitness for any purpose. Orders containing any errors will be cancelled.

Coupons, Sales And Special Deal restrictions

Some manufacturers will not allow us to offer discounts on their products due to contractual dealer requirements, therefore Coupons and Discount Sales may not affect those items in your shopping cart. We appologize for any inconvenience.

Viewing Orders

Previous orders can be viewed when the customer has created an account login, as well as view and save wishlists.

Updating Account Information

Customers are encouraged to keep their account information up to date and accurate to recieve the fastest service and notification of special offers and events.